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1. Products

Can I take my MassageZen™ with me to work or on a trip?
Yes, with its small size, it will follow you everywhere.

On which parts of the body can I use the MassageZen™?
The product can be used on a large part of your body: neck / back / arms / buttocks / legs / feet.

For maximum effectiveness of the MassageZen™, how long do you recommend I use it for?
For the time of a session, it is up to you to decide if you prefer 15 or 30 minutes.

Why does the MassageRelax™ therapeutic massager not provide traditional massages?
The massage is performed using electromagnetic pulses. In fact, this technique allows us to work more deeply compared to a traditional massage without traumatizing the body.

What is the purpose of the MassageRelax™ patches?
The patches allow you to target a painful area that you want to work on. This allows for a truly customized therapy.

2. Orders


What happens if my order contains an out of stock item?
If you order an out-of-stock item and it is not restocked within a few days of your order, we will refund your order using the same payment method within 7 days.

How do I change or cancel my order?
For any modification or cancellation of your order, we advise you to contact us as soon as possible after placing the order at: If the order has not yet been prepared or shipped, we will proceed to its modification or cancellation. However, we do not guarantee any changes or cancellations. You will receive an answer within 24/48 working hours.

3. Shipping

What delivery method do you use?
We mainly use the FedEx, but we may use another carrier depending on your country of delivery.

How do I track my package ?
As soon as your package is ready, you will be notified by email and you will be able to follow its progress and know its status from the link provided or the tracking number. You can also go to the "track my order" page available at any time on our website.

Why didn't I receive all the products in my order at the same time?
In order to ensure customer satisfaction and to reduce delivery times, we ship items as quickly as possible. This means that we may have to split your order into several packages. It is therefore necessary in some cases to count a few extra days of reception between the different packages.

Do you offer insurance for the delivery ?
Yes, in addition to the free delivery, we offer a secure delivery for a fee which includes a transport insurance to avoid problems of theft, loss or breakage of the product.

4. Payments

Are online payments secure?
We strive to provide you with a reliable, efficient and secure shopping experience to ensure your complete satisfaction. Our tools and services are based on the latest e-commerce technology. We use the best e-commerce service on the market and we guarantee a 100% secure payment method.

What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, American Express, as well as any other payment method available on the site which vary according to your billing country.

Why doesn't my credit card work?
Please check your card details to ensure that the information is correct. This includes the first and last name on the card, the number and the security code on the back of your card. Check if your card limit has not been reached or reviewed by your bank.

5. Data and privacy

How do I unsubscribe from the newsletter?
If you no longer wish to receive our promotional communications and newsletter, you can unsubscribe by simply clicking on the automatic unsubscribe link at the bottom of any email we send you.